Effective Date: 10/08/2024
1. Introduction At MAUZO, your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, products, and services. Our goal is to build trust by being transparent and ensuring the safety of your data, particularly when utilizing our range of features like MAUZO Sales+, MAUZO Payments, MAUZO Notify, and MAUZO Analytics.
2. Information We Collect
- Personal Information: When you sign up for a MAUZO account, make transactions, or contact support, we may collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment information.
- Usage Data: We track how you interact with our website and products, such as the pages you visit, the features you use, and the time spent on the platform. This information helps us understand user behavior and improve our services.
- Transaction Data: Details of transactions processed through MAUZO Payments, including purchase history, payment methods, and billing information.
- Communication Data: Information related to your communications with customers via MAUZO Notify, including the content of SMS, email, and WhatsApp messages sent through our platform.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your usage of our site and services. You can manage cookie settings through your browser.
3. How We Use Your Information
- Service Delivery: To create and manage your account, process payments, and provide access to our suite of tools, including MAUZO Sales+, MAUZO Payments, MAUZO Notify, and MAUZO Analytics.
- Personalization: Tailor your experience by offering personalized product recommendations, notifications, and marketing messages based on your activity and preferences.
- Communication: To send you important updates regarding your account, transactions, or changes to our services. We also use your information to communicate with your customers on your behalf through MAUZO Notify.
- Analytics and Improvement: To analyze usage trends and patterns, allowing us to improve our website, features, and services. This includes using MAUZO Analytics to provide insights into sales performance and customer behavior.
- Security: To protect against fraud and unauthorized access, we monitor and secure our systems, ensuring the safety of your data.
4. How We Share Your Information
- With Service Providers: We may share your data with third-party service providers who assist us in delivering our services, such as payment processors, cloud storage providers, and communication platforms. These providers are required to protect your data and only use it for the purpose of providing their services to MAUZO.
- For Legal Reasons: If required by law, we may disclose your information in response to legal processes, such as subpoenas or court orders, or to protect the rights and safety of MAUZO, our users, or the public.
5. Data Security We employ industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure access controls. However, no method of online transmission or storage is 100% secure, so we cannot guarantee absolute security.
6. Your Rights
- Access and Correction: You have the right to access the personal information we hold about you and request corrections if any data is inaccurate or incomplete.
- Deletion: You can request the deletion of your personal data, subject to certain legal obligations or legitimate interests.
- Opt-Out of Marketing: You can opt-out of receiving promotional communications from us at any time through the opt-out link in the emails or by contacting us directly.
7. Data Retention We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Children’s Privacy MAUZO’s services are not intended for children under the age of 18, and we do not knowingly collect personal information from individuals under this age. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information.
9. Changes to This Policy We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. We will notify you of any significant changes by posting the revised policy on our website and updating the effective date.
10. Contact Us If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at:
Call:
+254 708 688 066 or +254 795 558 689
Email:
hello@mymauzo.com